Terms of service

Welcome to Velivia.
Throughout this site, the terms “we”, “us”, and “our” refer to Velivia. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.

If you do not agree with these Terms, please do not use our website or services.

1. Use of Our Services

By using our website, you confirm that:

You are at least the age of majority in your jurisdiction, or
You are using the Site under the supervision of a parent or legal guardian

You agree to use our Services only for lawful purposes and in accordance with these Terms.

2. Products and Information

We strive to display our products as accurately as possible. However, colors, textures, or appearance may varydepending on your device or screen settings.

All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue or limit quantities of any product.

We do not guarantee that products will meet individual expectations beyond what is stated in the product description.

3. Orders and Payments

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.

Orders are confirmed only after payment is successfully processed. Once confirmed, cancellation may not be possible.

You agree to provide accurate, complete, and current billing and contact information and ensure your payment method is valid and authorized.

4. Pricing and Taxes

All prices are listed in the currency shown at checkout and may change without notice.

Taxes, shipping fees, customs duties, or import charges (if applicable) are the responsibility of the customer, unless otherwise stated.

5. Shipping and Delivery

Delivery times are estimates only and not guaranteed. Delays may occur due to carriers, customs, or factors beyond our control.

Once an order is handed over to the shipping carrier, risk of loss transfers to the customer.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

Please review that policy carefully before making a purchase.

7. Intellectual Property

All content on this website—including text, images, logos, designs, and graphics—is the property of Velivia or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use our content for commercial purposes without prior written permission.

8. Prohibited Use

You agree not to use the Site:

For unlawful or fraudulent purposes
To violate any laws or regulations
To infringe upon intellectual property rights
To transmit malicious code, spam, or harmful content
To interfere with the security or functionality of the Site

We reserve the right to suspend or terminate access if these Terms are violated.

9. Third-Party Services

Our website may include links or services provided by third parties (including Shopify, payment processors, and analytics tools).

We are not responsible for the content, policies, or practices of third-party websites or services.

10. Disclaimer of Warranties

Our Services and products are provided “as is” and “as available”, without warranties of any kind, express or implied, except where required by law.

We do not guarantee uninterrupted or error-free operation of the Site.

11. Limitation of Liability

To the fullest extent permitted by law, Velivia shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Velivia from any claims, damages, or expenses arising from misuse of the Site or violation of these Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Velivia operates, without regard to conflict of law principles.