Refund policy

Refund & Return Policy — Velivia

We want you to feel confident shopping with Velivia 🤍
If something isn’t right, we’ll make it right — while keeping things fair for everyone.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible, your item must be:

• Unused and in original condition
• In original packaging (with all parts included)
• Accompanied by proof of purchase

To request a return, contact us at:
📩 velivia.store@outlook.com

Returns sent without prior approval will not be accepted.

👉 Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

• Damaged
• Defective
• Incorrect

We will provide a replacement or full refund at no extra cost.

Non-Returnable Items

We do not accept returns for:

• Used or customer-damaged items
• Sale or discounted items
• Gift cards
• Customized or personalized products
• Hazardous or flammable materials

Exchanges

We do not offer direct exchanges.

If you want a different item:
→ Return the original (if eligible)
→ Place a new order

International Orders (USA, EU & Other Countries)

All international orders follow our standard return policy:

👉 14 days from delivery

For orders shipped to the European Union, you also have the right to cancel or return your order within 14 days, in accordance with EU regulations, provided the item is:

• Unused
• Unopened
• In original packaging

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds are issued to your original payment method
• Processing time: up to 10 business days

⚠️ Shipping fees are non-refundable, except in cases of damaged or incorrect items.

If you have not received your refund after 15 business days, contact us at:
📩 velivia.store@outlook.com

Country/Region